By placing and order through Stansted Paving, you agree to the following terms and conditions of trade:-
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by Stansted Paving of Warish Hall Farm, Takeley, Essex CM22 6NZ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us by email at sales@stanstedpaving.co.uk or by telephone on 01279 874912.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your name, contact number & e-mail address. We will notify you by e-mail or telephone as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Stansted Paving. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
All rights, including copyright, of any of our products advertised for sale on our website or through our offices are reserved. None of our products or their names shall be copied, replicated, distributed, resold or otherwise used for any purpose without our permission.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
In the event of any discrepancies being identified, please advise us in writing to sales@stanstedpaving.co.uk for resolution prior to placing any order as it may not be possible to rectify once the order is placed.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6. Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available, have your goods made to order, or to cancel your order.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
8. Price
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT, where applicable, at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
9. Payment terms
We will take payment upon receipt of your order from your credit/debit card, PayPal or via BACS (at our discretion). We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
10. Delivery charges
Delivery charges may apply and will be stated during the payment stages of ordering. These may vary according to the type of goods ordered and the location the deliveries are despatched to. Deliveries may be subject to a minimum order value, excluding VAT.
11. Delivery
11.1 Our delivery charges are set out when placing an order at checkout.
11.2 You will be required to pay extra for delivery if not on the mainland of the United Kingdom. Highlands and Islands of the United Kingdom may incur additional charges. It might not be possible for us to deliver to some products but you will be notified if this is the case.
11.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 21 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.4 . You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Delivery charges may apply and will be stated during the payment stages of ordering. These may vary according to the type of goods ordered and the location the deliveries are despatched to. Deliveries may be subject to a minimum order value, excluding VAT.
*Some products are available free of delivery charge, Porcelain Packs and Natural Sandstone Packs please contact us for more information 01279 874912
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to collect from us or use your own courier then the risk passes to you as soon as the goods are handed to you or your courier. You will only own the goods once they have been successfully delivered and paid for or handed over.
13. Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order or bespoke items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, you can notify us in writing by email or post.
13.3 You cannot cancel your contract if the goods you have ordered are bespoke ( i.e. made to order or specially ordered in at your request.
13.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible or in any case within 14 days of notifying us in writing of your intention to return the goods.
13.5 Once you have notified us that you are cancelling your contract, and we have received the goods back, we will refund any sum debited by us from your credit/debit card, PayPal or BACS account within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).
13.7 We may make a deduction of against goods that have been sent out but incurred no original carriage cost on your original order by you, to the value not in excess of 15% of the goods returned to us.
13.8 We may make an administrative deduction against goods that were made to order and are cancelled by you before delivery, especially where these have been packaged and are ready for delivery or where they are already in transit, to a value not in excess of 15% of the goods returned to us.
13.9 Where you exercise your statutory rights within the period stated within clause 13.1 above, to return goods that have been delivered/received, we can arrange courier transport on your behalf provided payment is received for said courier in advance. We may make an administrative deduction or charge against such returned goods, to a value not in excess of 15% of the goods cancelled plus courier charges provided they are received back by us in full resale condition, otherwise a further deduction up to the full cost of the order may be made at our discretion. The goods must be returned, unopened, in their original packaging and protection, and without damage.
14. Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card, PayPal or BACS account as soon as possible, but in any event within 14 days.
15. If there is a problem with the goods
15.1 If you have any questions or complaints about the goods please contact us. You can do so at Warish Hall Farm, Takeley, Essex CM22 6NZ or by email to sales@stanstedpaving.co.uk
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them or arrange for them to be couriered back to us. Where agreed, we will either arrange the postage or collection of such goods or refund postage upon proof of a receipt.
16. Liability
16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
17. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Warish Hall Farm, Takeley, Essex CM22 6NZ and all notices from us to you will be displayed on our website from time to time.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
20. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. Privacy
By placing your order you acknowledge and agree to be bound by the terms of our privacy policy.
22. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
23. GDPR (General Data Protection Regulations)
For the purposes of GDPR, you accept that any contact details that you provide us with in connection with any order you place will be used only for the purpose of fulfilling that order. We will not use your details for any other purpose save for advising you of any future offers or products which you might be interested in. You can opt out of this at any time. We will not sell your details to any third party for any purpose. Refer also to our privacy policy.
