Frequently Asked Questions

Well of course if that is all you can give us we can supply a random number of sizes to cover this area but remember that if you are using a multi-size pattern you may not be able to maintain it over the whole area.

Quite simply come in and see us and we will help you.
We will get out our pencils and start drawing from scratch usually on one of our standard pattern sheets on which you will be able to see your patio to scale!
That’s not very high tech for this day and age you might say, and you’d be right, but we find, particularly for odd sizes and shapes, it is better to resort to the old ways.

Not necessarily, but if you think things may get complicated it might be best to telephone first to make sure one of our landscapers will be on hand when you call in.

Well normally if we work out the quantities you need against one of our patterns it should be fairly accurate as long as we manage to add up properly!

We will always use our best endeavours to correctly assess the quantities you need but we do ask you to double check what we have done and make sure it suits your requirements. It is much easier and more convenient for all to rectify errors at the start rather than whilst you’re trying to finish laying your patio!

Where we have used one of our pattern charts to estimate your quantities, please ask us for a copy so you can double check for yourself.

However, we do usually recommend ordering extras to the tune of 5-10% which should help to cover such eventuality and any misshapes or unfortunate breakages.

If after everything you still require a few extras you can of course come back for more, we usually have most sizes and colours in stock.

This is a difficult one as we have to be sure that if we do they are in a good condition to restock and sell on to another customer. After all you wouldn’t want to buy something yourself which was not in top condition.

So, if we are honest, we normally try to avoid refunding against ‘unused’ items otherwise we can be left with stock we cannot re-sell, except at a loss.

It we do restock goods, we are sorry, but we will have to make a restocking charge.

Yes we can.

There are of course plenty of Landscapers around the area whose names you can always find from the local directories, internet etc. Unfortunately we do not keep comprehensive lists ourselves nor do we make any recommendations about their workmanship etc as we do not see everything they all do.

However, one of our partners, Jon, also runs his own landscape company, Jon Kemmish Landscapes, and he will always be pleased to provide you with a free estimate which you can compare with any others you get.

There are usually photographs of his work available in our office so pop in, have a look and talk to us about your needs. He will probably want to pop round to see first hand what needs doing but this can be arranged for a mutually convenient time.

We try to keep our pricing structure as transparent as possible so our prices are listed net of delivery and VAT. This allows us to tailor delivery cost to suit your location and we can apply any discounts or special offers before we have to add VAT. All this means you can see exactly where your money is going and ensures there are no hidden costs of which you are not aware.

We do make a nominal charge when we deliver to help towards the cost of fuel and time and avoid unfairly penalising those customers who have the means to collect. It all helps to keep our pricing policy transparent.

Please see the delivery section of our web site for more details.

Of course you can but please remember that our products can be very heavy so make sure you have appropriate transport to take your order home with you.

Normally we do not take our vehicle onto a customer’s property and really only offer kerb-side delivery to avoid damage to your drive surface or garden. Our vehicle can weigh up to 3.5 Tonnes fully loaded which is substantially more than the average domestic vehicle weighs and can also become easily bogged down should the surface not be substantial enough.

We would only therefore enter your property by special mutual agreement and, you will understand, would not be responsible in the event that damage occurred.

No not normally. We can usually deliver on any mutually convenient date to any location and will generally be able to agree either a morning or afternoon slot.

We don’t normally deliver on Saturday’s and Sunday’s but understand that if you work all week and want to be there when your order arrives this may be the only convenient time for you. We can therefore sometimes make special arrangements for Saturday morning deliveries.

We manufacture our own reproduction stone paving products and generally goods are 'made to order' especially during busier periods when stocks may be low, or in the case of larger order quantities.

Please note also that due to the nature of some of our products slightly longer curing times are necessary before they can be despatched.

Generally most orders are manufactured within 7-10 working days but on occasions this can extend to 15 working days. We will endeavour to keep you informed of any lengthened lead-in times and will always do our best to keep these to a minimum.

Please ensure you check with us and ensure you allow plenty of time to receive the products on site ahead of any commencement date.

*please note statutory Holidays are not working days.

Very!

Some of the smaller paving slabs only weigh a few kg each but the larger ones such as 600mm sq are about 25kg and our very largest nearly 40kg which require two person handling. Bagged products such as cement can weigh up to 25kg each.

If you consider this, even a smallish order can soon add up to around 1 Tonne!

All our reproduction stone products are available in any of the colours we do including 2-tone mixes so you can match or contrast edgings, copings etc with your main paving colour(s).

Please see the relevant section of our website for further details.

Yes we can but we only usually do this as a guide price.

We don’t sell be the m² as we prefer to calculate the exact quantity you need for the size, proportions, shape and pattern or your project as all these factors will determine the precise numbers of each size you will need.

This is especially important where you will need half and quarter sizes around the edges to avoid cutting larger ones and to ensure your pattern can be maintained across the whole area being covered.

This also keeps the overall price as low as possible as you only pay for what you need not something rounded up to the next m² or more, or even worse, to the next palleted quantity or project pack size!

We could sell by the m and supply enough of whatever size takes our fancy to cover a specific area but this is likely to mean that the regularity of the laying pattern cannot be maintained throughout and you may need to factor in cutting of some slabs to fill the gaps and the bits around the edges. It also often means you end up buying much more than you need to give yourself flexibility which adds unnecessary cost.

All our products are hand made in batches to suit the order being processed. They are intended to mimic the randomness of natural stone and as such when batching there will often be slight shading variations across products of the same types and sizes This is perfectly normal for our products. Some colours may also appear slightly more vivid when new and may mellow slightly over time.